Terms of Service & Privacy Policy

General Provisions

The General Terms of Use and Terms of Sale (hereinafter referred to as “Terms of Use”) lays down the terms and conditions for use of the website pickbox.tv by end users. 
Pickbox is a prepaid streaming service that allows its users to watch TV shows, films, and documentaries (hereinafter referred to as “TV shows & Movies”).
The term "streaming" means a web video transfer of content from a specific domain in real time. 
The Pickbox service is provided by Pickbox d.o.o. for the purpose of viewing TV shows and movies, including all features and functionality, web pages and user interfaces, and all content and software associated with our service. The service consists of streaming access to TV shows and movies as well as implemented financial transactions. 
TV shows and movies on Pickbox.tv are streamed over the internet onto your computer, tablet, or smartphone (hereinafter referred to as “Devices”). 
The right to use this internet website is a personal right of the end user. The users’ tenure cannot be transferred to another person or entity. The user is not authorized to register another person or entity. 
Pickbox d.o.o. is not responsible if an unauthorized user falsely registers on behalf of another person or entity. 
The end user is personally responsible for protecting the confidentiality of their passwords, where they exist.

Acceptance of Terms of Use
By using the internet website Pickbox.tv, end user agrees to the Terms of Use.
By accepting the Terms of Use, the end user confirms that they have read and understand the General Terms, Privacy Policy, and Confidentiality Agreement, Cookies and Advertising Settings, and the rules governing the use of Pickbox.
IF YOU DO NOT AGREE WITH THE FOREGOING TERMS OF USE, PLEASE DO NOT USE THE INTERNET WEBSITE.

Changing the Terms of Use
Pickbox d.o.o. reserves the right to at any time and without notice, if it deems necessary, repeal or amend any of the specified General Terms of Use and Confidentiality Agreement. Continued use of the internet website after modifications to the General Terms of Use and Confidentiality Agreement have been published on the website, will be understood that the user accepts the changes. 
Pickbox d.o.o. reserves the right to at any time modify or discontinue any part of the business, including content, hours of availability, equipment needed for access or use of the website. 
Pickbox d.o.o. may stop sending any piece of information or any type of information. 

Privacy 
Personally identifying information is subject to our Privacy Policy, the terms of which are incorporated herein. Please review our Privacy Policy to understand our practices and further details of our marketing communications. 

Communication Settings
By using the Pickbox service, you consent to receiving electronic communications from Pickbox relating to your account. 
E-mail communication includes: sending e-mails to the e-mail address provided during registration, receiving notifications about your account (i.e., payment authorization, password changes or methods of payment, e-mail confirmation and/or other transactional information), receiving newsletters about new features and content on Pickbox, special offers, promotional announcements and questionnaires for users, which will be sent by e-mail or other means. 
You should maintain copies of electronic communications by printing a paper copy or saving an electronic copy. 
If you no longer want to receive certain non-transactional communications, you can simply unsubscribe by clicking the link on the newsletter. You can contact us at info@pickbox.tv with a request to unsubscribe from our newsletter at any time.

Membership, Trial Period, Payment and Complaints
ACTIVE MEMBERSHIP
If the user wants to use Pickbox, the user must have internet access. If the users want to activate their membership and access TV shows and movies on Pickbox, the user must pay for the Pickbox service.
The right to use Pickbox can be activated by registering and entering payment information during the trial period.
Active membership is extended by a renewed payment, and expires after the payment period or if the user account is cancelled.

TYPES OF MEMBERSHIP 
Pickbox d.o.o. offers different types of membership. Type of membership depends on the purchase method (one-off or recurring) and the duration of activation. With a one-off payment, the user gets the option of using the service for a pre-selected period of time, lasting until the expiration of the package. After the expiration of a one-off purchase, the service does not renew automatically – the user needs to reactivate it if he wants to.

The recurring purchase is the subscription to the Pickbox service that the user can activate by credit card or PayPal and which renews automatically every month, with the option of cancelling it at any time. If the user wants to cancel the recurring purchase, it has to be done at an appropriate place. By cancelling the Pickbox service, the user cancels the Pickbox service they had previously subscribed to, but it remains active until the date of its expiration. Also, Pickbox d.o.o. is not required to return the money paid for the recurring purchase after the cancellation of the service, that is, for the month in which the service is cancelled, because the service is active until the expiration of the package.

You must pay for membership, except during a trial period.
Specific details regarding your type of membership can be found on our website in the Settings box.
Third parties, in accordance with the provisions of their products and services, can offer some forms of promotional membership and periods. We are not responsible for products and services offered by third parties. 
We reserve the right to change, end or correct types of memberships we offer. 

Trial Period
Pickbox d.o.o. reserves the right to periodically provide new users and some old users, time-limited free use of Pickbox.tv in the form of a trial period. 
Pickbox reserves the right, by its own discretion, to determine the duration of the trial period.
You will not receive notification that your trial period has ended.
To access the Pickbox trial period, you have to enter your payment information after the registration. If you do not cancel your subscription within a month, the system will automatically charge your credit card or PayPal account for the monthly subscription fee after the trial period expires. Subscription can be cancelled at any time and it will not be renewed afterwards.

Once you have entered your payment information, the system will automatically perform authorization of your credit card and will charge 1 HRK (or the equivalent amount in countries other than Croatia) to verify the accuracy of the provided information. This amount will be soon refunded. Pickbox will not issue an invoice for this because this is not a delivery of the Pickbox service but an automatic authorization.

Promotional Sales
Pickbox d.o.o. can periodically put certain services on promotional sale.
The Terms of Use contained in the special and promotional deal and that are materially different from the General Terms of Use will be given to the end user to review while registering or by another means of communication.
Promotional services may be available to all customers alike, and may be available to certain customers, or an accurately specified group.
The terms of the promotional sale will be described in detail, in particular the duration of the promotional sale, quantity limitations, size of discount etc.

After the expiration of the promotional sale, the company Pickbox d.o.o. will not receive any new orders relating to the expired promotional sale.

Price 
The price of the service will be calculated and charged in the Croatian Kuna (HRK). The price list in Convertible Bosnian Marks (KM) for Bosnia and Herzegovina, Macedonian Dinar (MKD) for the Republic of Macedonia, the Serbian Dinar (RSD) for Serbia, Euro (EUR) for EU member states and Montenegro are for informative purposes only.

The prices are retail and VAT is included, and are final for customers and apply to all methods of payment at the time of purchase. For customers there are no additional costs of any kind, which would change the valid advertised price. 

The service price is determined for each service individually. The process of determining the prices listed on the page for each service is subject to the control of multiple levels, but regardless of that there is the possibility for error because there is a human factor.

Such situations are unpredictable and for them Pickbox apologizes in advance to their customers because they will be forced to inform their customers of the situation, the wrong price for the product and the inability to deliver a specific customer order. 

Conversion 
Conversion for prices expressed in Convertible Marks, the Serbian Dinar and Euro shall be converted into the daily HNK, per change, according to the middle exchange rate according to Zagreb Bank dd Unicredit Group. The daily conversion of prices expressed in the Macedonian Dinar is exchanged according to the exchange rate list issued by Bloomberg.
The company PICKBOX d.o.o. is not responsible for the difference in the exchange rates used by the card issuer bank and those used by Pickbox d.o.o. Please note that there may be a minimal change in the amount actually charged from the user's card by the card issuer bank.
At the time of purchase, the actual price may be different from the one advertised due to conversions or additional fees charged by purchase services for transactions carried out through them. Pickbox is not responsible for and cannot anticipate additional costs. Before the payment is made, the service will show the amount it intends to charge and the user can always withdraw from the purchase and decide to pay in some other way.

Payment Methods
1. Credit Card – recurring and one-off payment: American Express, Diners, Visa, MasterCard, Maestro, Discover.
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DDS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

2. PayPal 
In accordance with the general terms and conditions of PayPal. (https://www.paypal.com/hr/webapps/mpp/ua/useragreement-full)
3. Transfer payments

Possible only for customers in Croatia. You will be sent an email with a non-binding offer with all the data necessary for payment, including the account number to which you will pay the value of the order. Payments can be made using internet banking or through banks, post offices, Fina, etc. Upon receiving a registered payment and invoice, we will enable you to use the ordered service.

NOTE: For bank transfer payments, the service is delivered/enabled after the payment has been posted. The time required for entry depends on the business conditions of user’s bank and Pickbox’s d.o.o. bank.
IMPORTANT! Before paying, it is extremely important to enter the correct reference number, because this information ensures a timely payment record and an enabled service. In this case, the company Pickbox d.o.o. does not assume responsibility for late activation. For any difficulties please contact us via e-mail: info@pickbox.tv. 

Invoicing 
After the payment has been verified and recorded, a corresponding invoice will be issued for the paid service. The account will be available/sent to the customer via a web shop / e-mail. A printed copy of your invoices can be attained by sending a written request. 
The buyer, when reporting a complaint, should specify their username so we can identify the user account. The user can send their queries and comments by mail or by e-mail, and Pickbox will send a written reply by mail or e-mail within the statutory deadline, starting on the date when the inquiry or complaint was received. 
Responsibility for material defects

Pickbox d.o.o. is to be held responsible for material defects in accordance with the positive regulations of the Republic of Croatia, in particular the Croatian Civil Obligations Act. 

If you have any questions or need any clarification, please contact us by e-mail: info@pickbox.tv. 

Pickbox Service
You must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the Pickbox service. Individuals under the age of 18, or the applicable age of majority, may utilize the service only with the involvement of a parent or legal guardian, under such person's account and otherwise subject to these Terms of Use. 
The Pickbox service, and any content viewed through our service, is for your personal and non-commercial use only. During your Pickbox membership, we grant you a limited, non-exclusive, non-transferable, license to access the Pickbox service and view TV shows and movies through the service that allows you to watch in real time (streaming-only basis for that purpose). Except for the foregoing limited license, neither right, nor the right of ownership or copyright is transferred to you. 
You may view TV shows and movies through the Pickbox service only in geographic locations where we offer our service and have licensed such TV shows and movies. Pickbox will use technologies to verify your geographic location.
You can register multiple devices within one package, but you can watch content on only 2 or 3 of them (depending on the package purchased) at the same time.
The number of devices available for use and the simultaneous streams may change from time to time at our discretion without notice. 

We continually update the Pickbox service, including updates and modifications to TV shows and movies that our content offers. We continually test various aspects of our service, including our website, user interfaces, service levels, plans, promotional features, availability of movies and TV shows, delivery and pricing. We reserve the right to include or exclude you from these tests without notice. 

We reserve the right in our sole and absolute discretion to make changes from time to time and without notice in how we offer and operate our service so that we may improve the service.
You agree to use the Pickbox service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, including public performance limitations or other restrictions on use of the service or content therein.
You agree not to archive, download (other than through necessary caching for personal use), reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the Pickbox service without express written permission from Pickbox or its licensors.
You agree not to circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Pickbox service; use any robot, spider, scraper or other automated means to access the Pickbox service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Pickbox service; insert any code or product or manipulate the content of the Pickbox service in any way; or use any data mining, data gathering or extraction method.
You agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Pickbox service, including any software viruses or any other computer code, files or programs. 
The availability of TV shows and movies to watch is subject to change – TV shows and movies will be removed from the video library if Pickbox d.o.o does not have the right to show a particular content anymore, that is, after the expiration of the so-called license. The quality of the display of the streaming TV show and movie may vary from computer to computer and device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection.
You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. Pickbox makes no representations or warranties about the quality of your watching experience on your display. The time it takes to begin watching a TV show or movie will vary based on a number of factors, including your location, available bandwidth at the time, the TV show or movie you have selected and the configuration of your Pickbox ready device, for this Pickbox d.o.o. is not responsible. 

Pickbox streaming software is developed by, or for, Pickbox and is designed to enable streaming of content from Pickbox.tv. This software may vary by device and medium, and functionalities may also differ between devices.

BY USING OUR SERVICE, YOU ACKNOWLEDGE AND AGREE TO THE END USER LICENSE AGREEMENT AND TO RECEIVE, WITHOUT FURTHER NOTICE OR PROMPTING, UPDATED VERSIONS OF PICKBOX AND RELATED THIRD-PARTY SOFTWARE. IF YOU DO NOT ACCEPT THE FOREGOING TERMS, DO NOT USE OUR SERVICE. WE DO NOT TAKE RESPONSIBILITY OR OTHERWISE WARRANT THE PERFORMANCE OF THESE DEVICES, INCLUDING THE CONTINUING COMPATIBILITY OF THE DEVICE WITH OUR SERVICE.
By using our service, you agree to look solely to the entity that manufactured and/or sold you the device for any issues related to the device and its compatibility with the Pickbox service. If your Pickbox connected device is sold, lost or stolen, please deactivate the device from your Pickbox account. If you fail to log out or deactivate your device, subsequent users may access the Pickbox service through your account and may be able to access certain information from the account. 

We may terminate or restrict your use of our service, without compensation or notice if you are, or if we justly suspect that you are in violation of any of these Terms of Use or engaged in illegal or improper use of the service. 

Passwords & Account Access
The member who created the Pickbox account and whose Payment Method is charged is referred to here as the Account Owner. The Account Owner has access and control over the Pickbox account. The Account Owner's control is exercised through use of the Account Owner's password and therefore to maintain exclusive control, the Account Owner should not reveal the password to anyone. In addition, if the Account Owner wishes to prohibit others from contacting Pickbox Customer Service and potentially altering the Account Owner's control, the Account Owner should not reveal the Payment Method details (e.g., last four digits of their credit or debit card) associated with their account. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.
In order to provide you with ease of access to your account and to help administer the Pickbox service, Pickbox implements technology that enables us to recognize you as the Account Owner and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the Pickbox service, which includes accessing via Pickbox-ready devices or website. 

BY SHARING THE PICKBOX SERVICE PASSWORD OR ALLOWING OTHERS TO ACCESS YOUR ACCOUNT, THE ACCOUNT OWNER AGREES TO BE RESPONSIBLE FOR ASSURING THAT HOUSEHOLD MEMBERS COMPLY WITH THE TERMS OF USE AND SUCH ACCOUNT OWNER SHALL BE RESPONSIBLE FOR THE ACTIONS OF THE HOUSEHOLD MEMBERS. 
You should be mindful of any communication requesting that you submit credit card or other account information. Providing your information in response to these types of communications can result in identity theft. Always access your sensitive account information by going directly to the Pickbox website and not through a hyperlink in an email or any other electronic communication, even if it looks official. Pickbox reserves the right to place any account on hold anytime with or without notification to the member in order to protect itself and its partners from what it believes to be fraudulent activity. Pickbox is not obligated to credit or discount a membership for holds placed on the account by either a representative of Pickbox or by the automated processes of Pickbox. 

Disclaimers of Warranties and Limitations on Liability
The end user expressly agrees that use of the internet website pickbox.tv is the SOLE RESPONSIBILITY of the end user and that the company Pickbox d.o.o. is not responsible for:
(A) CONSEQUENCES THAT MAY RESULT FROM USING THIS WEBSITE,
(B) THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE OR PRODUCT PROVIDED BY THIS WEBSITE.

PICKBOX D.O.O. IS NOT RESPONSIBLE FOR ANY HARM RESULTING FROM THE USE OF THE PICKBOX SERVICE.

Company Pickbox d.o.o. may terminate the business relationship with any of their end users at any time. The company Pickbox d.o.o., reserves the right to terminate any passwords or accounts of the end user in the event of any conduct by the end user that Pickbox d.o.o., according to its sole discretion, considers to be unacceptable; as in any case of non-compliance with the Terms of Use by the end user.
The hereby listed Terms and Conditions shall apply to the terms and conditions of business and use of the Pickbox website as well as the conclusion of distance contracts by means of distance communication, unless the contractual parties agree otherwise. The terms of business and use are subject to the Consumer Protection Act (OG 41/14, 110/15) and the Civil Obligations Act (OG 35/05, 41/08, 125/11, 78/15). 

Unilateral Contract Termination
This contractual relationship shall be subject to Article 72 of the Croatian Consumer Protection Act and shall apply only to users from the Republic of Croatia.

The user may unilaterally terminate the Contract within 14 days without stating reasons.

In order to be able to exercise the right to unilaterally terminate the Contract, the user must notify PICKBOX d.o.o. of their decision to terminate the contract unilaterally before the expiration of the deadline by submitting an unequivocal statement by post, fax or e-mail, specifying their first and last name, address, phone number, fax or email address. They may use the enclosed example of the unilateral contract termination form.

The deadline for unilateral termination is 14 days from the day of the conclusion of the contract.
If the user unilaterally terminates this Contract, PICKBOX d.o.o. will refund the money received from them without delay, at the latest within 14 days from the day of receiving the user's decision about unilateral contract termination. Refunds will be made via the same method the user used for payment. 

The Unilateral Contract Termination Form, which you can find on our website, can be can be filled out and sent electronically. 

The confirmation of the receipt of the notice of unilateral contract termination will be sent to you, without delay, by electronic mail.

UNILATERAL CONTRACT TERMINATION FORM

Name, surname and address of the consumer: ______________________________________________ 

Recipient: PICKBOX d.o.o., Radnička cesta 50, 10000 Zagreb,
telephone 01/______________, e-mail: ____________________, fax ____________________ 

I, __________________________________________________hereby declare that I unilaterally terminate the Contract for the provision of the following service: _______________ 

ordered/received on_______________. (enter the date) 

Signature of the consumer:_______________________________________ 
(only if this form is filled out on paper) 

Date: ______________ 

Download the Unilateral Contract Termination Form here 

In accordance with Article 79(1) of the Croatian Consumer Protection Act, the consumer has no right to unilaterally terminate the contract if the trader has fully fulfilled the service contract, wherein this fulfilment began with the express prior consent of the consumer and with their confirmation that they are aware of the fact that they will lose the right to unilaterally terminate the contract if the service agreement is fully fulfilled. 
The consumer also has no right to terminate the contract in terms of Article 79(13) of the Consumer Protection Act when it comes to delivering digital content that is not delivered on a physical media if the fulfilment of the contract began with the consumer's express prior consent and the confirmation that they are aware of the fact that he will thereby lose the right to unilaterally terminate the contract. 

Gifts & Promotions
We may offer Gift Subscriptions for purchase on our websites. Your Payment Method will be charged for any purchased Gift Subscriptions. Promotional codes may be redeemed on our website. Promotional codes can only be used once and cannot be redeemed for cash, resold or combined with any other offers, including a trial period. If you received a promotion code through an offer by a third party, additional restrictions may apply.

Intellectual Property
This internet website is privately owned. All internal communication and interaction that takes place on the website must comply with these Terms of Use.
All material contained on the website pickbox.tv is the exclusive right of Pickbox d.o.o. and is used with the express permission of the copyright holder and the holder of the rights to trademarks and/or design. ANY COPYING, DISTRIBUTION, TRANSMISSION, PUBLICATION, LINKING, DEEP LINKING, OR OTHERWISE MODIFYING of this website without the express written consent of Pickbox d.o.o. is STRICTLY PROHIBITED! Violation of the General Terms of Use can lead to the initiation of civil proceedings and/or to criminal prosecution against the offender for infringement of copyright, trademark rights, or the rights of any other form of intellectual property.
The internet Website contains material protected by copyright, trademark, design, and other information that are covered by other rights of Persons or legal entities or legal persons, including, but not limited to, text, software, photos, videos, graphics, music, sound, and the entire content of pickbox.tv, in accordance with regulations of the Republic of Croatia. The end user may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. The end user can download, print and store materials protected by copyright purposes only for his own use. Copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express written consent of Pickbox d.o.o. for services and the copyright holder is not permitted.

Governing Law 
Pickbox d.o.o. company headquarters is in Zagreb, Republic of Croatia. Legal disputes that may arise as a result of using this internet Website (unless a special agreement otherwise stated) is under the jurisdiction of the Court in Zagreb, and settled in accordance with the applicable laws of the Republic of Croatian. By using this internet website end users agree that any dispute or claim, arising from, or in connection with these Terms, or in connection with their implementation, are within the jurisdiction of the Court in Zagreb and Croatian Law.

Applications
You may encounter third-party applications (including, without limitation, websites, widgets, software, or other software utilities (hereinafter referred to as “Applications”) that interact with the Pickbox service. These Applications may import data related to your Pickbox account and activity and otherwise gather data from you. These Applications are provided solely as a convenience to you, and Pickbox is not responsible for such Applications. SUCH APPLICATIONS ARE OWNED OR OPERATED BY THIRD PARTIES THAT ARE NOT RELATED TO WITH OR SPONSORED BY PICKBOX. USE OF AN APPLICATION IS AT YOUR OWN OPTION AND RISK.

Use of Information Submitted
Pickbox is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us, including responses to questionnaires or through postings to the Pickbox service, including the Pickbox website and user interfaces, without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Pickbox service. In addition, you agree not to enforce any "moral rights" in and to the Feedback, to the extent permitted by applicable law. Please note Pickbox does not accept unsolicited materials or ideas for movies or TV shows, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Pickbox. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Pickbox and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the material or idea you sent.

Customer Support
If you need assistance with your account, click on the FAQ button. There you will find the answers to many frequently asked questions and information on reaching a live Customer Service representative. For all additional questions please e-mail us at info@pickbox.tv. In the event of any conflict between these General Terms of Use and information provided by Customer Support or other portions of our website, these General Terms of Use will control.
 
GENERAL DANA PROTECTION REGULATION (GDPR)
PRIVACY AND PERSONAL DATA PROTECTION POLICY of PICKBOX
 
PICKBOX d.o.o, Radnička 50, Zagreb (hereinafter referred to as “PICKBOX“) undertakes to protect your personal data under the EU's General Data Protection Regulation (GDPR).
PICKBOX recognizes the importance of security as well as privacy and data protection of our users and everyone who comes into contact with us, so our aim is to provide protection for all our operations and implement consistent policies and procedures.
This privacy protection statement will inform you of our protection practices and the possibilities of choosing the method of collecting and using your personal data. This privacy protection statement applies to all PICKBOX's websites, domains, services, applications, products and employees.
Please check from time to time PICKBOX's Privacy and Personal Data Protection Policy (hereinafter referred to as “Privacy Policy“) because of the possible changes that will be displayed on this page.
This Privacy Policy defines PICKBOX's policy regarding the collecting, using, disclosing and transferring your personal data. By using, visiting and browsing PICKBOX, you accept and comply with our personal data practices described later in the text.
 
Purpose of Collecting Personal Data
We collect personal data primarily to ensure the provision of the requested service and to improve the quality of our response to your inquiry.

Privacy Policy Duration
By submitting your personal information, you consent to making contact with us and are thus giving us the right to process your personal information according to the stated purpose. Protection of the privacy of your information is permanent.

Collecting Personal Data
Data we collect via platforms such as Google Analytics, Google AdWords, Facebook or Midas are anonymized. This means we do not pair personal data with other parameters (e.g. your name and last name with other data pertaining to the use of our services). In other words, cookies through which we collect such data do not contain data that would allow us to identify users personally. In case your configuration settings are set not to allow the collection of certain data – data will not be collected and saved (e.g. cookie blocker). If this is the option you chose, we do not guarantee an optimal user experience.
We hold the right to monitor your interaction with us and collect data pertaining to you and your use of our service, including, but not limited to, your online activity, correspondence, devices and software information (e.g. operating system or Internet browser).
We collect the following information:
  • Name and last name, e-mail address and/or phone number – we can use the information only if you provide them yourselves (e.g. via a contact form or e-mail)
  • Cookies/pixels – we automatically collect general data such as time spent on web pages, user location and device type. Cookies and pixels are gathered via Google Analytics, Google AdWords and/or Facebook platform.
We use the data we collect for:
  • Internal report generation – we find user experience important and that is why we constantly want to improve our services
  • Content adjustment – looking for information about the location or configuration settings in order to adjust the interface language and/or available content
  • Marketing activities – we use the collected data in order to advertise via platforms/advertising channels such as newsletters, Google AdWords, Google AdWords remarketing, Facebook and Facebook remarketing.
In case you want your data to be excluded from the Google or Facebook advertising network, please visit your user profiles on those platforms and change your settings pertaining to advertising, advertising activities and personal data sharing.
In case you have any questions or want your data to be excluded from our databases (when possible), please contact us via e-mail at: info@pickbox.tv

Privacy Policy Content
We collect and process your personal information in accordance with the provisions of the General Data Protection Regulation, EC 2016/679. We will keep the collected data in an appropriate manner and ensure their confidentiality. We will not pass the collected data to third parties without your explicit permission.
We collect only personally identifiable information that was voluntarily provided to us. We never require that this personal information be provided in order to gain access to our sites, nor will we require you to disclose more personal information than is needed to participate in an activity on our sites.
Pickbox will not send you unsolicited mail. Pickbox is not responsible for any accidental error or error due to force majeure or other objective circumstances causing accidental breach of the guaranteed protection of your data, but guarantees that the error will be remedied as soon as possible.
We do not sell, transfer or disclose personal data collected from our web pages to anyone outside PICKBOX without your consent (except for those data that are necessary to business partners for providing/enabling the service). This does not include cases in which the seller is obliged to submit or permit access to the buyer's personal data upon a valid order of the authorized national authorities and in accordance with the law.
The seller collects the buyer's personal data only to the extent necessary for fulfilling their obligation, informing the buyer about new products and delivering promotional materials, improving customer relations and checking other information required for online shopping.
The buyer has the right to request a supplement, correction or modification of incorrect personal information. The seller regularly provides the buyer with the option of choosing how their data are used, including the option of deciding whether or not they want their name to be removed from the lists used for marketing purposes.

Data Confidentiality
We would like to stress that, when visiting our web pages, your personal data remain confidential unless you yourself wish to voluntarily disclose it to third parties.

Data Covered by Privacy Policy System:
First name and surname, date of birth, home address, e‐mail address, phone/fax number, personal identification number (OIB), other mentioned data, which you want to remain confidential.

Data Safety
To ensure the security of data on our global network servers and, as well as the accessibility of the service to all users, our system uses software that monitors online visits and recognizes unauthorized attempts to ship or modify data, or cause damage in any other way.
Unauthorized attempts to ship or modify data at this location are strictly forbidden.

Control
Every person has the right to look into their personal data collection and request access to and change their personal information, as well the right to correct, delete, restrict processing of, and transfer their data, and can at any time terminate the authorization for the use of their personal data, as well as request changing them or deleting them from the database.
This can be done by submitting a request to our data protection officer, in written form or in person by visiting our office.

Use of Cookies
In order to facilitate browsing our web pages, our global web server uses cookies. Cookies are small text files placed by the server on a user's computer to keep track of the selection of individual language versions of our websites, as well as when accessing parts of web pages that require entering the username and password. Cookies cannot be used for starting programs or placing viruses on your computer. Browsing our websites is possible without cookies if your web browser is configured that way, but in that case certain features will not be available.
  
E-mail Messages
When you send us an e-mail with personal information that enable your identification, either via e-mail with questions or comments, or via the form submitted to us by e-mail, these data are used only for the purpose of meeting you request.
  
Links
We are doing everything in our power to ensure that all links on our websites lead to websites that do not contain illegal and/or harmful content. However, websites and web addresses change quickly and we cannot always vouch for the content of every website we direct you to. If you have any questions or concerns regarding our Privacy Policy or your experiences with this Internet address, please feel free to contact us.
 
Data Confidentiality when Making Payments
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfils all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DDS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
 
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Apart from CorvusPay, you can pay by using PayPal as well, in which case you are subject to their data protection policy. For more on that, visit: https://www.paypal.com/hr/webapps/mpp/ua/legalhub-full
 
Contact Us
If you have any questions regarding privacy, please contact Pickbox's privacy protection officer:
Name and surname: Marijana Gredelj
E-mail: info@pickbox.tv
Address: Radnička cesta 50, 10 000 Zagreb
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